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ONE STORE. ONE SHARED WORKFLOW.

From a lost chargeback to a clear next step.

Your Shopify app and website work together. Bring the records into one place, review what happened and decide which cases should move forward.

  1. Sign in. Choose your Shopify store.

    Create your website workspace with Google or a verified email link. Open the Commerce Recovery app on Shopify and choose your store there. You do not need to know your store’s Shopify URL.

    Start connecting your store

  2. Connect once. Keep both workspaces in sync.

    Install or open the app, choose Open website workspace and confirm access to your own store. Sync your Shopify Payments chargebacks in the app; the website uses those same records. Connecting and syncing do not send customers messages.

    See the Shopify recovery workflow

  3. Review the loss before taking action.

    See the value of your synced lost chargebacks, then open the cases. Check the order, dispute reason, delivery, refunds and returns. Organise work into To review, Prepared, Submitted and Excluded. These are your workflow groups, separate from the bank’s dispute status.

    Understand chargeback statuses

  4. Approve the next step. Stay in control.

    For an appropriate case, review the customer, recipient, message and payment request before approving them. Customers pay through your Shopify checkout. Shared messages, payments and stops stay connected between the app and website, so you can work from either.

    Understand the recovery fee
A LOOK INSIDE

See the workspace before you connect.

These illustrative views use the website’s workspace components with fictional Shopify records. The amounts are examples, not recovered money or merchant results.

Illustrative Shopify overview with £300 of original disputed value and separate To review, Prepared, Submitted and Excluded groups
Start with the overview. See the original disputed value, open the chargebacks and use the review groups to decide where to focus. Each currency stays separate; the total is not a recovery forecast.
See an illustrative case review
Fictional Shopify case showing separate Review, Messages and Payment sections and delivery and refund facts for merchant review
Review one case at a time. Check the order, balance and customer details, then move between Review, Messages and Payment. Saving a review does not send a message. The customer action needs its own approval.

A loss is a starting point for review.

The disputed amount is not automatically an amount the customer owes. A refund, return, delivery issue or another valid concern may mean a case should be excluded or stopped. Commerce Recovery does not overturn the bank’s decision or guarantee a payment.

Read the post-loss review checklist →
Explore the fictional sample workspace →Read the merchant guides →
BUILT FOR SHOPIFY

Start with your store.

Install the app, connect your website workspace and review your synced chargebacks.

Connect Shopify