Built around a careful review.
A delivered order and a lost chargeback can leave a merchant with questions. The next step starts with the facts: what was ordered, what arrived, why the dispute was raised and whether any refund or return changes the picture.
Our workflow helps you organise that review, prepare an appropriate next step and keep track of messages, payments and stops. You choose which individual actions to approve.
Shopify first.
The available product connects through the Commerce Recovery Shopify app. The website and app share recovery records, so merchants can work in either place. Other integrations are coming soon.
Customer payments go through the merchant’s Shopify checkout. The existing app billing handles the recovery fee. We do not promise to reverse a bank’s decision or guarantee recovery.
See how it works →Useful answers, with their limits clear.
Our merchant guides explain dispute statuses, delivery evidence and post-loss review. They link to relevant Shopify documentation and distinguish a bank’s decision from any later recovery work. Sample workspace records are fictional; they are not merchant results.
Visit the merchant resource library →